Thursday
04Feb2010

Buffalo Toyota Owners Have 24/7 Toyota Recall Updates On New Website

DateThursday, February 4, 2010 at 6:23PM

Buffalo New York’s largest dealer group, West Herr , is now fully prepared to help all Toyota owners with the repair process.  Replacement parts have arrived at West Herr’s two Toyota locations and they have begun reserving service appointments.  Regardless of where a consumer purchased their Toyota, they can bring it to either of West Herr’s two locations, in Orchard Park or Williamsville for prompt and reliable service.

To better meet the high volume of calls and questions regarding Toyota recall repairs, West Herr Toyota has created two designated hotlines for consumers.  In and around Orchard Park, Toyota owners can call 716-926-7800.  Consumers closest to the Williamsville dealer can call 716-932-4400.  To help make scheduling appointments as easy as possible for their customers, West Herr has extended their normal 6 day service schedule at both locations to include extra evening hours and Sundays. 

Buffalo Toyota owners can also receive late breaking information and news regarding the recall on West Herr’s dedicated website, http://www.westherrcares.com.

Bill Loecher, VP of West Herr Automotive, says the staff at West Herr has been fully trained by Toyota on the proper recall procedures.  “We understand the concerns this recall has raised as well as the need to have the work performed correctly and in a timely manner,” says Loecher.  “We are not just repairing Toyotas driven by our customers, but those driven by our family, employees and friends as well.  The replacement parts have begun to arrive at our dealership and we are fully prepared to begin installing them.”

Consumers can schedule an appointment by calling one of the Hotline numbers listed above which will connect them directly to one of West Herr’s dedicated Recall Specialists. They can also answer any questions consumers might have regarding this safety recall.

Media Contact:

Kevin Leigh

Director of e-Business

West Herr Automotive Group

(716) 818-4444 (text or call)

kleigh@westherr.com



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Thursday
04Feb2010

The 2010 Buffalo Auto Show Expected to Draw Crowds

DateThursday, February 4, 2010 at 5:48PM

The 2010 Buffalo Auto Show is scheduled from February 10-14th and will attract thousands of New York car enthusiasts.  Hundreds of dealers will be on hand to display the latest makes and models available in 2010 as well as offer special Auto Show discounts and promotions to prospective consumers.

Among the many exhibitors at the show will be The West Herr Auto group.  They are Western New York’s largest automotive group, representing 18 brands of car for sale in the greater Buffalo area.   West Herr will be unveiling some of the most anticipated cars of 2010 which include the 2010 Jaguar XF as well as the 2011 Ford Fiesta.

2010 Buffalo Auto ShowAccording to Kevin Leigh, Director of eBusiness at West Herr, they are excited to take part in the event which helps brings dealers and consumers closer together in a fun and exciting environment.  “Being at the show creates a more personal setting for dealers to interact with consumers,” explains Leigh. “The Convention Center is a great venue for learning more about your favorite cars, and since we’ll be indoors where it’s nice and warm, consumers can take their time browsing and checking out all of the new models.”

The 2010 Buffalo Auto Show will take place in the heart of downtown Buffalo at the Buffalo Niagara Convention Center.  The Convention Center offers access to great accommodations, shopping, thriving nightlife, world-class theater and exciting restaurants.

West Herr Auto Group is running special Buffalo Auto Show promotions, discounts and incentives.  Check their website at http://westherr.com for the instant savings on all new and used cars in stock with limited time show discounts.

AuthorKevin Leigh (West Herr) | CommentPost a Comment | | Print ArticlePrint Article |
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Thursday
21Jan2010

Buffalo Saturn Customers Get a Welcomed Surprise

DateThursday, January 21, 2010 at 5:41AM

West Herr Auto Group to create new Saturn service center to ensure continuing care for existing Saturn owners.

(Buffalo, New York) Buffalo New York Saturn customers are in for some welcome news despite General Motors’ decision to phase out the Saturn brand. Recognizing that existing Saturn owners will be concerned about ongoing service, parts and maintenance of their Saturn vehicles, the West Herr organization has decided to embrace the eventual restructuring of their two Saturn stores by creating a new Saturn service center in Orchard Park, New York.

The new West Herr Saturn service and parts center located at West Herr Chevrolet of Orchard Park, just a few doors away from the original Saturn building will see renovations completed by February 1st. Commenting on the change in location for Saturn service, William Loecher VP of West Herr “Our Saturn customers deserve an amazing customer experience, and we intend to ensure that they receive it.”

Business for the West Herr Group has been strong, and the company was able to retain all of their current Saturn factory trained service technicians and parts personnel. “They know the ins and outs of Saturn cars like no other technician in Buffalo, so it was wonderful that they all were able to make the move. Some of our techs have written parts of the service manual for Saturn, and will bring a new level of experience to the Chevrolet location as well.” said Brad Coon Service Director for West Herr.

West Herr has also moved their existing Saturn sales team to other locations with the group, and have expanded their duties so they can sell all of the West Herr Brands to their customers. Mark Carrow, the Director of Sales, added; “We hope that the decision by GM to phase out Saturn has no impact on our Saturn customers and we are doing everything in our power to insure that they know we care for them and their decision to buy from West Herr.”

All Western New York Saturn owners will now be able to have Saturn factory warranty, extended warranty and service work performed at the new Saturn Service Center located at the West Herr Chevrolet of Orchard Park location, which is conveniently only 100 yards away from the existing Saturn of Orchard Park dealership. This does not affect Saturn of Clarence/Resale North, which will continue to provide sales, parts and service for its Saturn customers.

West Herr is very appreciative of the support the Western New York community has shown both Saturn of Orchard Park and Saturn of Clarence over the last twenty years. As one of the original Saturn dealers and because of the tremendous community support, Saturn in Western New York was the #1 Saturn retailer in the United States for many of the last 10 years. West Herr is committed to continuing to provide the level of sales and service its Saturn customers have become accustomed to and deserve. It is a welcome change to see an automotive retailer committed to working tirelessly to ensure a smooth and seamless process during the Saturn transition period.

West Herr represents 19 New Vehicle Brands, is the 21st largest Automobile Group in the United States and has been proudly serving the Western New York community for 60 years.

For more information West Herr, consumers can visit http://westherr.com

AuthorKevin Leigh (West Herr) | Comment1 Comment | | Print ArticlePrint Article |
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