As word spread that West Herr is opening a special service area for our southtowns Saturn owners, the phone began to ring with positive feedback and of course, questions. “...I cannot thank you enough for telling us what's going on, it’s nice to see that West Herr is looking out for us....” said a Saturn Vue owner in response to our announcement.
Here are some of the questions that our Saturn customers asked:
Q. Where can I read about the announcement?
A. We have the original press release on our blog, click here to read.
Q. I heard you sent a letter to Saturn customers, I moved so I did not get one, is it on-line somewhere?
A. Of Course, simply click this link to read it.
Q. Can I still go to your Saturn of Clarence location for warranty work?
A. YES, our Saturn of Clarence Resale Center North remains available for the foreseeable future. At some point later in the year Saturn Corporate will identify a GM facility close by, where you can have warranty work performed. All maintenance and extended service contract work can be done at any of our West Herr Locations.
Q. I leased by Saturn, what I do when my lease expires?
A. We will be contacting you as your lease expiration date gets closer, either by your sales consultant or by the lease team at West Herr. They will have instructions as to how the process works. All of our GM locations are authorized to handle the lease termination including, Saturn of Clarence Resale Center North, East Aurora Buick GMC Cadillac, West Herr Chevrolet Hamburg and West Herr Chevrolet Orchard Park.
Q. Will my Warranty be still honored by GM?
A. Yes, General Motors will honor your warranty for the full term and mileage found in your owner's manual and warranty guide.
Q. “If I need an oil change or maintenance work, where should I go?”
A. Any West Herr location can handle your maintenance work. Saturn of Clarence Resale Center North or West Herr Chevrolet Orchard Park has the specialized Saturn equipment and parts for your warranty repairs.
Q. I bought an extended service contract, where do I go for service?
A. The most convenient choice is Saturn of Clarence Resale Center North or West Herr Chevy in Orchard Park, because of technician expertise on Saturn vehicles and the availability of parts. You may however go to any West Herr service center for extended service contract work.
Q. Where is West Herr Chevrolet Orchard Park?
A. Just 2 buildings south on Southwestern, see the map attached. Click here for driving directions.
Q. When I go to the Chevy location, do I need to do anything special or see someone special?
A. Just like at Saturn of Orchard Park, you pull up to the overhead door entrance at Chevrolet Orchard Park, toot your horn and we will let you in. Once inside you will be welcomed to your new service location.
Q. If I need Saturn Parts where should I go?
A. West Herr Chevrolet Orchard Park and Saturn of Clarence Resale Center North has the largest Saturn parts inventory in New York State. They can ship any part to your home, business or to another West Herr facility.
Q. If my Saturn needs Body Work, where should I go?
A. Any of our 4 Collision Centers www.westherrcollision.com for details.